Privacy Policy

1. Introduction

This Privacy Policy explains how QuantIQ (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our services. By using our website, you agree to the practices described in this policy.

We are committed to respecting your privacy and handling your information in a transparent and secure manner, in line with applicable privacy laws and best practices.

2. Who We Are

QuantIQ is an independent quantity surveying and cost consultancy based in Christchurch, New Zealand. We provide estimating, cost planning, contract administration, progress claims, and related services.

If you have any questions about this Privacy Policy or how we handle your data, please contact us via our Contact Page.

3. What Information We Collect

We may collect the following categories of information:

3.1 Information You Provide Directly

• Contact details: name, email address, phone number, company name
• Project information: property details, project scope, budget, timelines
• Enquiry details: messages you send via forms, email, or other channels
• Account details (if applicable): login credentials, preferences, and settings
• Billing details (if applicable): invoicing information, payment references

3.2 Information Collected Automatically

• Technical data: IP address, browser type, device type, operating system
• Usage data: pages visited, time spent, navigation paths, referring URLs
• Approximate location: based on IP address (region/city level)
• Cookies and similar technologies: as described in our Cookies Policy

3.3 Information from Third Parties

• Service providers (e.g. analytics, hosting, security)
• Publicly available sources (e.g. property or company records)
• Referrals or professional networks

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide quotes or proposals
• Deliver quantity surveying and related professional services
• Manage projects, contracts, and client relationships
• Improve our website, services, and user experience
• Monitor website performance, security, and usage patterns
• Send important service‑related communications
• Comply with legal, regulatory, and professional obligations

5. Legal Bases for Processing

Where applicable privacy laws (such as GDPR) apply, we rely on one or more of the following legal bases to process your personal information:

• Contract: processing necessary to provide our services or respond to your requests.
• Legitimate interests: such as improving our services, managing our business, and preventing misuse.
• Consent: where you have explicitly agreed to specific processing (e.g. certain marketing activities).
• Legal obligation: where we must retain or share data to comply with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, improve performance, and analyse usage. Some cookies are essential, while others help us understand how visitors interact with our site or support marketing activities.

For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

7. Analytics and Third‑Party Tools

We may use third‑party analytics and service providers to help us understand website usage and improve our services, such as:

• Website analytics (e.g. Google Analytics or similar tools)
• Security and performance monitoring
• Hosting and infrastructure providers

These providers may process limited technical and usage data on our behalf, subject to appropriate safeguards and contractual terms.

8. Marketing Communications

We may occasionally send you updates about our services, insights, or relevant information if you have requested them or if we believe they are relevant to an existing professional relationship.

You can opt out of marketing communications at any time by following the instructions in the message or contacting us via our Contact Page.

9. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who support our operations (e.g. hosting, IT, analytics, email)
• Professional advisors (e.g. legal, accounting, insurance)
• Subconsultants or contractors involved in your project
• Authorities or regulators where required by law

We only share information where necessary, proportionate, and subject to appropriate safeguards.

10. International Data Transfers

Our website infrastructure and some third‑party services may be located in other countries. Where personal information is transferred internationally, we aim to ensure an adequate level of protection through measures such as secure hosting, reputable providers, and contractual safeguards where appropriate.

11. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including:

• Providing services and managing projects
• Maintaining business and financial records
• Complying with legal and regulatory requirements
• Handling disputes or enforcing agreements

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

12. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. These may include:

• Secure hosting and server configurations
• Access controls and authentication
• Regular updates and security patches
• Backups and resilience measures

No method of transmission or storage is completely secure, but we strive to protect your information to a commercially reasonable standard.

13. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as:

• Access to the information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your information in certain circumstances
• Restriction or objection to certain types of processing
• Data portability (where applicable)
• Withdrawal of consent where processing is based on consent

To exercise any of these rights, please contact us via our Contact Page. We may need to verify your identity before responding to your request.

14. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

15. Links to Other Websites

Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always be available on this page, and the “last updated” date may be adjusted accordingly.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us via our Contact Page.