Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy outlines how QuantIQ (“we”, “our”, “us”) handles cancellations, refunds, deposits, and changes to service agreements. By engaging our services, you agree to the terms described in this policy.

2. Nature of Our Services

QuantIQ provides professional quantity surveying, estimating, cost planning, contract administration, and related consultancy services. These services involve time, expertise, research, and analysis. As such, many of our services are non‑refundable once work has commenced.

3. Deposits and Upfront Payments

Some services may require a deposit or upfront payment before work begins. Deposits:

• Secure your booking or project slot
• Cover initial research, setup, and administrative time
• Are generally non‑refundable once work has started

4. Cancellations by the Client

If you wish to cancel a service, the following applies:

4.1 Before Work Has Begun

If no work has commenced, you may cancel without additional charges. Deposits may be refunded at our discretion, depending on scheduling, preparation, and administrative time already invested.

4.2 After Work Has Begun

Once work has started, refunds are generally not available. You will be invoiced for:

• Time spent to date
• Any completed deliverables
• Research, analysis, or documentation already undertaken
• Any third‑party costs incurred on your behalf

4.3 After Work Has Been Completed

Completed services are non‑refundable. This includes estimates, reports, cost plans, schedules, and any other deliverables.

5. Cancellations by QuantIQ

We reserve the right to cancel or decline a project if:

• Information provided is inaccurate or incomplete
• The project scope changes significantly
• There is a conflict of interest
• There are safety, legal, or ethical concerns
• Payment terms are not met

If we cancel a project before work begins, any deposit paid will be refunded in full. If work has already begun, you will only be charged for work completed to date.

6. Changes to Scope or Requirements

If the scope of work changes after commencement, additional fees may apply. This includes:

• Revisions to drawings or documentation
• Additional site visits
• New information requiring re‑calculation
• Client‑requested changes to deliverables

We will notify you of any additional costs before proceeding.

7. Non‑Refundable Services

The following services are strictly non‑refundable once started:

• Cost estimates and take‑offs
• Feasibility studies
• Cost plans and budgets
• Progress claim assessments
• Contract administration work
• Any service involving analysis or professional judgement

8. Digital Deliverables

All digital deliverables (PDFs, spreadsheets, reports, schedules, etc.) are non‑refundable once delivered, regardless of whether they are downloaded or opened.

9. Missed Appointments or Site Visits

If a scheduled meeting or site visit is missed or cancelled with less than 24 hours’ notice, a call‑out or cancellation fee may apply.

10. Refund Processing

If a refund is approved, it will be processed using the same payment method originally used, unless otherwise agreed. Refunds may take 5–10 business days to appear depending on your bank.

11. Disputes

If you believe a charge or invoice is incorrect, please contact us as soon as possible via our Contact Page. We will review the matter promptly and work with you to resolve any concerns.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, pricing, or legal requirements. The latest version will always be available on this page.

13. Contact Us

If you have questions about this Refund & Cancellation Policy, please contact us via our Contact Page.